Meeting Prep
Recent Claims (Last 14 Days)
| Claim ID |
Source |
Business |
Order # |
Department |
Category |
Status |
Issue Summary |
| VDC-20260407-164835 |
Email |
TWG |
— |
—
|
—
|
Needs Info
|
Pending analysis
|
| VDC-20260407-113938 |
Email |
Dustin Pruitt |
382973 |
SASH
|
INCORRECT
|
Needs Review
|
Customer removed glazing beads from bottom sash, shortened them, and now they will not snap into place correctly. This is a customer modification issue, not a manufacturing defect.
|
| VDC-20260407-181621 |
Email |
Raber Patios |
394511 |
SHIP
|
QUALITY
|
Analyzed
|
An IGU (insulated glass unit) was discovered cracked when the contractor unwrapped the window at the installation site. The crack was not visible before shipment and was discovered upon delivery.
|
| VDC-20260407-181954 |
Email |
Raber Patios |
390575 |
—
|
—
|
New
|
Pending analysis
|
| VDC-20260406-183157 |
Email |
Transitions Sunrooms |
393394 |
ORDER-ENTRY
|
INCORRECT
|
Needs Review
|
Customer requests a complete frame and fixed sash replacement, indicating the original unit had defects requiring a remake rather than a repair.
|